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How to Choose a Reputable HVAC Contractor

by vscontent on April 21, 2017

how to choose the right heating and cooling contractor company technicianIt can be frustrating and exhausting trying to find a reputable HVAC contractor who will get the job done right the first time. To make it easy on you, we’re sharing the best ways to check for quality when it comes to choosing your next heating, ventilation, and air conditioning (HVAC) contractor.

Remember, anyone can claim to be a qualified HVAC contractor. Especially with today’s modern heating and cooling equipment, it’s important to make sure the HVAC contractor you hire is reputable, licensed, and qualified for the job.

Look for these things when hiring an HVAC company you can trust:

1. License, Bond, and Insurance

In order for an HVAC technician to operate legally in the United States, they must be licensed and bonded. Usually, the contractor’s state license number is printed on any piece of advertising, such as websites, flyers, and truck wraps. Simply seeing a license number, however, isn’t enough.

Before hiring any home contractor, make sure to look up their license number on your state’s regulation website. In order to be registered with the state, the HVAC company must maintain a certain level of insurance and bonding. Make sure they carry liability insurance as well to protect you against any accidental injury on your property.

If you cannot find the information you are looking for online, ask the contractor for all proper documentation before making a decision. A a valid license is the absolute minimum requirement. If they don’t have one, don’t hire them.

2. Air Conditioning Contractors of America (ACCA)

ACCA makes it easy to find a good contractor by maintaining a list of reputable contractors. Reach out to ACCA first before looking for your contractor.

3. Better Business Bureau (BBB) Rating

BBB has a lot of great information on companies, including their BBB rating, customer disputes and how they were resolved.

4. Referrals and Reviews

Look up the contractor online and check for online reviews on Facebook, Yelp, and other sites. When you speak with them on the phone, ask for referrals you can contact to get more detailed information on how the company works.

5. NATE certification

If your HVAC technician is NATE-certified, that should give you a lot of peace of mind. NATE stands for North American Technician Excellence, and in order to receive the status of being NATE-certified, all technicians must have passed a variety of tests, which include industry knowledge and customer service.

6. Contracts and Guarantees

Before anything is signed, make sure you read the full contract for proper documentation and detailing of the work. There should be an area for how disputes are resolved, what happens if something changes, and other important information including warranties and guarantees.

When you are shopping around for a new heating and cooling contractor, ask them if they will:

  • Inspect the whole HVAC system, including electrical components and ductwork.
  • Evaluate the HVAC system’s air balance by measuring the supply and return ducts.
  • Clean the indoor and outdoor components.
  • Replace or repair any damaged component onsite.
  • Include a fresh filter as part of the regular tune-up.
  • Perform an on-site inspection and provide a detailed bid and upfront pricing.
  • Provide proof of licensing and insurance to repair and replace heating and cooling equipment.
  • Provide proof of HVAC certification and referrals that span several years.
  • Provide references and examples of quality HVAC work.
  • Complete and submit any warranty information and paperwork on your behalf.
  • Leave behind all upfront pricing, bids, documentation, sizing calculations, certifications, and necessary records in writing.
  • Clear communication about your HVAC system, how to operate it properly, and tips for making sure your system is operating at its best.

Before any works get started, make sure you and the contractor sign a written proposal:

  • The work should be listed in detail along with where the equipment is going to be installed.
  • Specify the makes and models of the equipment, including model numbers, names, quantity, and energy ratings.
  • List all manufacturer warranties, documentation, and installation warranty information (if available).
  • Provide a payment schedule.
  • Start and completion dates.
  • Documentation on how disputes will be resolved (what does the satisfaction guarantee entail?).
  • Describe the contractor’s insurance policy and license numbers.
  • Outline all paperwork and permits that are required for the project.

Learn more about hiring the right HVAC contractor:


Pacific Heating & Cooling is your trusted HVAC and Indoor Air Quality company in the Tacoma/Lakewood area. Call us at (253) 292-3995 or schedule service online for your professional consultation today.

Since 1984, we’ve proudly served homeowners throughout Federal Way, Graham, Spanaway, University Place, Steilacoom, Sumner, Lakewood, Puyallup, Tacoma and Gig Harbor.

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