Our Customer Reviews & Testimonials

Quick response time & Professional Technician!

Pacific Air personnel (customer service, repairmen, technicians) are the best in the business. The technicians who come to tune my furnace annually are well trained, always courteous, well-spoken, and take the time show me what the will be doing. (I don't ask, it's just part of their routine.) Though Pacific Air is generally more expensive than other HVAC companies, it is worth in the long term. I've had several part malfunction and they were replaced. Yes, they were under warranty, but I actually did not know that in addition to the 5-year warranty that Pacific Air has, there is a 20 year warranty on most (if not all) parts. My only complaint, and very minor, is that the technician forgets to reset the timer for the external air filter. It's easy to do myself, so it's not an issue.

Extremely professional individual came out to do our semi annual service on our heating and cooling system. Answered all questions, made recommendations, and made sure we understand what was done today, and what may be needed in the future. I highly recommend Pacific Heating And Cooling.

Very pleasant, courteous, polite, but maintained a professional attitude throughout appointment. Knowledgeable, through, answering any & all questions. Recommended Air Scrubber, but was not pushy. Will research & consider.

Had two separate visits throughout the week to try to fix the furnace. the first time the Technician did the best he could but concluded that I may have to replace either the Board or Gas Valve (or both), anywhere from low $750 repair to high $1,500 total to repair. Second visit Technician: Zachery M. comes in, actually was able to cycle it to run. Super thorough in testing making sure it will function correctly. Didn't need to replace anything, didn't feel pressured at all in making a decision to either be proactive in replacing the valve or roll the dice, and was super kind to run through all the scenarios and answers every random questions. Thanks for making me feel like I am taken care of.

Thorough and professional

Excellent service. Pleased with salesperson very knowledgeable. Awesome service. Thank you

Called Pacific Heating and Cooling to perform routine maintenance on our heat pump/furnace. Had a "new" heat pump installed by a home warranty company in which we did not get to choose the company but wanted Pacific Air to be our service people. Will and Luke with Pacific Air came out and did a yearly service/tune-up. We were told by Will that our system was "slapped together" and not serviceable because of several issues the home warranty company contractor did. We were given the bad news that we needed to replace our entire system. Luke came out the next day and gave us an estimate on a new system. Both Luke and Will were very good at giving bad news. They were able to explain everything in detail but "dumbed" it down enough for the average homeowner to understand. We will continue using Pacific Heating and Cooling for all of our future and current needs.

Prompt service. Knowledgible techs.

I am so thankful that the technician from Pacific Heating & Air was able to help my mother choose a new quality furnace that fits her budget. My family have been longtime, satisfied customers. We have referred numerous friends over the years to this wonderful company.