Our Customer Reviews & Testimonials

It’s not a secret that Pacific Heating & Cooling values its clients like family! Read some of our customer reviews and testimonials to see for yourself why we’ve been the go-to HVAC contractor in the Greater Tacoma Area Since 1984.

We’d like to know about your experience as well! We’re dedicated to resolving any issues you may have

Neal Cohen
Neal Cohen 5.0

On time. Very pleasant and polite.

Janet Odoughty
Janet Odoughty 5.0

He showed up on time,professional through the whole process and proceed to identify the problem. I can't thank Pacific heating and cooling enough for the great customer service I received today. Would highly recommend Gabriel and your company. Other ...companies have worked on this AC. But Gabriel is the one that figured out what was wrongRead More...

Tim Coley
Tim Coley 5.0

They responded quickly (would have been even sooner than I was available) and my technician, Christian was friendly and professional. He knew right what the problem was and had it up and running within an hour. Great job!

Todd Turner
Todd Turner 5.0

The entire process from bid to installation of our compressor and coil was streamlined and a customer-first approach. Tony provided a comprehensive bid, along with detailed rationale behind his recommendations. Yev and Carlos delivered a frictionless ...installation experience. They arrived on time, kept the workplace clean, including drop cloths throughout the home to protect furnishings. They didn’t cut any corners during the installation, including pressure testing the existing return lines multiple times to ensure integrity. Their expertise and experience were routinely reflected in their attention to detail at every step of the process. The entire team takes pride in their work, and it’s reflected from beginning to end. The bid was not the least expense amongst the three we solicited, but we selected Pacific Heating & Cooling due to its intangibles, including quality of work, breadth of knowledge, attention to detail, and ongoing service commitment.Read More...

Deb M
Deb M 5.0

Had a new heat pump installed June 2023. Excellent to deal with and no issues. Over the winter, my power bills shot up, unit was staying in emergency mode. They came out, tried to diagnose it, couldn't get it fixed to their satisfaction and so they ...decided to replace it and refunded some of the cost of my power bills. EXCELLENT team at every level! Highly recommend.Read More...

Cindy Schumacher
Cindy Schumacher 5.0

I started using Pacific Heating and Cooling for regular bi-annual maintenance of my furnace and heat pump when I moved in my home in early 2023. The previous owners used them so that is who I called. Right after moving in I also purchased a mini split ...for my one of my basement rooms. They will be installing another mini split for a room currently being finished for a bedroom. Neither room had any ducts. The maintenance crew has been nothing short of fantastic. I just had a new furnace and heat pump installed as the current one was aging and I did not want to start replacing parts. Their salesperson Tony was fantastic in recommending a solid system. I immediately could tell the difference in air quality and performance. Tony was fantastic to deal with from the proposal to installation to the follow through. The maintenance team, installation team and customer service team have been exceptional. Highly recommend!!Read More...

Zachary Williamson
Zachary Williamson 5.0

Great service, very professional, quick and timely response, gave us a very comprehensive explanation of the issues with our system and solutions.

BRIAN REID
BRIAN REID 5.0
Ashley Costa
Ashley Costa 5.0

Kaylin was extremely friendly, understanding and did great work quicky to get my AC working again. I would gladly request her for service again in the future.

Dana Southerland
Dana Southerland 5.0

Charles arrived on time, was very thorough, and explained everything he did. This place was recommended by the previous owner and I was very pleased with my service.

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