Our Customer Reviews & Testimonials

The professionalism is why we stick with Pacific Air

I would like to leave a positive review for the customer service I received. I called them to have a repair done that I was on a time crunch for. They sent a tech out to do an inspection, and he missed it. Honest mistake. But I wasn't notified until the next day because the tenants paid the bill. When I called after repairing the problem myself, they were incredibly friendly and professional, and refunded me with no issues. I appreciate it.

This company is top-notch all around! I simply cannot say enough good things about it and it's staff. I called a few companies for quotes, but from the moment Jamie answered my call, I knew right away that this was the company to do business with! Jamie was so kind and helpful, friendly and knowledgeable; she made it effortless to schedule a service person promptly, and then seamlessly took care of the back end with billing and paperwork. Her tone and demeanor over the phone was cheerful, happy and friendly-something I feel is very needed and appreciated during these trying times we all find ourselves in right now. Then there is Zach, the service professional himself. What an incredible and genius man! So efficient and also caring and engaging; explaining the process and taking his time to show me the parts as he was working on them,and then showing me what the problem was, and then fixing it, all while carrying on a conversation with me! He has such a gentle and kind presence about him, I felt very safe and comfortable with him being in my home. Overall, I highly recommend and encourage anyone to use Pacific Heating & Cooling for any A/C, HVAC, heating or cooling needs! I know I will be calling again in the future if need be, that I am certain about! Thanks again, and keep up the stellar work!

The service man Nathaniel was excellent! Very professional and very thorough and very articulate. I had total confidence in his work and in him. He was very personable and kind. Your company is very lucky to have him as an employee. It was a good experience for me.

Technician is highly professional and knowledgeable in solving the problem.

The two technicians that came to our home were very professional, friendly & did a great job! I would definitely use Pacific Heating & Cooling again.

Was pleased with the technician, Sean. Did what I thought was a thorough job and answered all my questions. Charged a fair price for services rendered.Would use Pacific Heating's services again!

Very responsive company. They seemed interested in helping, and not just making money. Highly recommend

Service tech showed up on schedule and made replacement of thermostat and check of HVAC system efficiently. Would recommend them to anyone needing furnace service call.

Was given a free furnace maintenance coupon by a neighbor who had a new heating and cooling system installed. I fully expected the hard sales pitch to replace existing furnace, but the tech was very professional and explained all the advantages and disadvantages of doing so. Due to the fact that we are already in the middle of a kitchen remodel, we elected to let it go for a year but will call these guys for sure when we are in need of replacement. Great job guys, raving fan here!