Tacoma's Most Trusted HVAC Experts

Came on time, did a great job.

We believed the commercials and the sales pitch. We paid big company money for a basic unit because it was a big company and the mini split was Mitsubishi, which I’ve heard of. It came with a 12 year parts and 1 year labor warranty, very impressive. I am brand loyal and have a whole text log of having them out for tune up services. Naturally I called them when the air conditioning was no longer blowing cold.

Technician came out, we paid diagnosis to receive an estimate of $1500 for leak detection, $2200 to service the refrigerant, plus the cost of repairs to whatever’s leaking. I own and run a service business. I understand a blow off bid when I see one. We said no thank you. Their big company customer service called to ask how my service call went. I stated we were going to get a second opinion because their price was not only too high, but 600% higher than market rate. They offered to send out a second technician to see if there was something the first technician missed. Steve shows up and hits us with a handwritten, off the books estimate with some ambiguous repair offers. Equally offensive pricing. Then he acted condescending when my wife said no thanks.

I had another company out, and found that Pacific charged us big company money for temporary, shark bite style fittings, all were leaking. Pressure lines that were too short to fix it with more temporary fittings. So not only did they fool us when they installed the unit originally, but 2 technicians and their customer service line lied to my face about the true cost to repair.

The next company we hired installed new pressure lines, and installed them with best practices flare finttings so they last the whole warranty period and don’t leak refrigerant in to the atmosphere.

Long story short, Pacific Heating and Cooling does not value their customers, we are just $$ to them. They justify their fees by stating their technicians are licensed and use top of the line equipment. That’s a lie. Their technicians in fact use temporary fittings that leak, and they don’t care about the environment because they intentionally install their units with inferior materials that allow caustic refrigerant in the atmosphere just to get a service call.

This company had at least 5 chances to stop the BS and just do the right thing. Their original technician saw the previously crap install and hit me with a 4300 bid. To fix a leak on pressure lines that ran about 6 feet and held 3.7lbs of refrigerant. The next condescending tech saw the previously trash install and hit us with a 3300 bid, worded ambiguously.

The next company replaced our lines, used proper flare fittings and serviced the refrigerant for $600. Market rate in Tacoma for R410a refrigerant installed is $50 per pound. Don’t get ripped off by Pacific. Do your research. I will never be loyal to a big company with fancy trucks again.

Isaiah is an excellent technician, professional, kind and friendly. I felt very comfortable having him in my home. He politely asked if he could enter my home before entering he puts on the his shoes covers on right away before entering. He was very accommodating with a smile 😊. He answered all of my questions regarding the HVAC evaluating tool findings and the recommendations for better air quality and surge protection. Great employee I would recommend your company to others. Thank you

Bubba and Nuko is an awesome team. Very professional and are very good in what they do. Give them a chance and you won't be disappointed! The electrical team was as good and thorough , very good in what they do. I give them 5 stars plus for their quality of work and professionalism.

Nickolas did a great job. I would request him, the next time I scheduled service.

After neglecting our air handler and heat pump for a couple of years, we had Pacific Heating & Cooling come out for maintenance. My call was handled well, and they were able to get us on the schedule within three days! Julius, our technician, was on time, extremely courteous, and communicated well in explaining the condition and care of our equipment. We chose to sign up for their ongoing service program so we don't forget to properly maintain our now seven-year-old system.

Six months later (April 2026), we received a text that our Spring service was due. Jesse showed up on time and was friendly. He serviced our equipment and was pleasant and informative.

We appreciate having a good partner in maintaining our HVAC equipment and will continue to recommend PH&C to family and friends.

Pacific Heating and Cooling is great to work with. They are always easy to schedule with and the technicians have been nothing short of professional and knowledgeable! The tech Nathan Taylor was super friendly, he took the time to perform a thorough inspection and his recommendations were spot on!

He had great communication and a desire to do a great job.

Andrew McFarland did an excellent job he did our previous maintenance in the fall of 2025. Andrew has always been friendly, cordial, and very informative with our questions. Pacific Heating has always done excellent work with our maintenance and installation when required. We use their maintenance plan. We’ve used their services for several years and recommend them to everyone. Thank you Pacific Heating!!!

They did a great job /very thorough and we’re here for about four hours checking everything out