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Professional HVAC technician with Pacific Heating & Cooling service van ready to provide heating and cooling services in Tacoma, Washington

Residential Heat Pump
Services

Serving Pierce, South King, Thurston Counties & Nearby Communities

$119

Heat Pump Diagnostic

Heat Pump Diagnostic

No heat? Heat Pump on the fritz? We can solve the that.

  • We’ll Come to Your House within your 2-hour Arrival Window
  • Diagnose the issue with your cooling system
  • Walk you through your best options, and a plan for the next steps.

All Pacific Repairs Backed by Our 100% Money-Back Guarantee

The diagnostic covers traveling to your home, identifying the issue and providing repair options. If you decide to move forward with the repair after the diagnosis, your diagnostic cost goes toward the repair investment.

 

Disclosures

All Pacific Heating & Cooling Repairs & Installations are Backed by Our 100% Money-Back Guarantee

Join the Pacific Heating & Cooling Club for additional savings on repairs.

 

The diagnostic covers identifying the issue and providing repair options. If you decide to move forward with the repair after the diagnosis, your diagnostic cost goes toward the repair investment.

If you choose not to move forward with the repair the diagnostic charge is $119 +tax

 

(253) 248-6260

Our expert heat pump services keep your home comfortable in every season.

Heat pumps are one of the most efficient ways to heat and cool your home, but they need the right care to perform at their best in all seasons. Pacific Heating & Cooling provides expert heat pump repair, maintenance, installation, and replacement for all-electric and hybrid systems throughout Tacoma. Our NATE-certified technicians deliver upfront pricing, trusted recommendations, and dependable workmanship to keep your system running efficiently year-round, whether your system works with an air handler or alongside a furnace.

Looking for a Ductless Option? Learn about our ductless mini-split services.

Pacific Heating and Cooling male technician speaking with female homeowner about her heat pump service, tune-up and installation

Heat Pump Maintenance

Keep your heat pump running smoothly with routine heat pump maintenance and precision tune-ups that help prevent breakdowns, lower energy bills, and support reliable heating and cooling.
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Heat Pump Repairs

From strange noises to poor heating or cooling performance, we diagnose and complete heat pump repairs quickly. Our team works on all types of heat pump systems—accurately and without delay.
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HVAC technicians unloading equipment from a Pacific Heating & Cooling service truck in a residential driveway

Heat Pump Installation and Replacement

We’ll help you find the best heat pump solution for your home and budget—whether it’s all-electric or a hybrid setup. Then we’ll install it with precision, care, and flat-rate pricing. No pressure. No surprises.
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Pacific Heating & Cooling
Your Partner
In Home Comfort

For over 40 years, South Sound homeowners have trusted Pacific Heating & Cooling for year-round comfort, with certified heat pump repair, installation, and maintenance. From all-electric heat pumps to dual-fuel systems, we install and service heating and cooling solutions built for long-term comfort, backed by flat-rate pricing and guarantees you can count on.

 

Fast, Reliable Heat Pump Services

2-hour arrival windows, 1-day installs, and fast, seamless service that respects your time and restores your comfort quickly.

No Surprises

No gimmicks, no guesswork. With flat-rate, upfront pricing, you approve the cost before work begins, so there are no surprises on your final bill.

Guaranteed Comfort

Our 100% Satisfaction Guarantee means what is promised is what’s delivered, every time. No shortcuts. No excuses.

Always On Call

We offer our Club members 24/7 emergency support, no after-hours fees, and front-of-the-line scheduling—so you’ll always have us on standby, day or night.

Residential Heat Pump Services

We specialize in residential heat pump service, including repair, installation, replacement, and maintenance—delivering reliable heating, cooling, energy savings, and expert care through every season. With decades of experience and thousands of satisfied homeowners, we’re the team South Sound trusts to get the job done right.

Heat Pump Installation Done Right

“Pacific is an excellent HVAC company. Pulled my old furnace replaced with heat pump. Their annual service is top notch. Highly recommended”
Craig p., Edgewood Homeowner

Signs Your Heat Pump Needs Professional Service

Many heat pump problems develop gradually before they lead to a complete breakdown or leave your home uncomfortable in heating or cooling mode. If you’ve noticed any of the following, it’s a good time to schedule a professional inspection.

  • Your energy bills have increased unexpectedly
  • Your home isn’t heating or cooling evenly
  • Your heat pump is making unusual noises
  • Your system is blowing cool air in heating mode
  • Your heat pump runs constantly or cycles too frequently
  • You notice weak airflow or poor performance
  • Your heat pump is not cooling your home effectively
  • Your system struggles to remove humidity or keep rooms comfortable in warm weather

Our technicians can determine whether your heat pump needs routine maintenance, repairs, or replacement and recommend the right solution for your home.

Types of Heat Pump Systems We Service

All-Electric Heat Pumps

Designed to provide both heating and cooling from one energy-efficient system, all-electric heat pumps are an excellent choice for many Tacoma, Tumwater, and Western Washington homes.

Hybrid (Dual-Fuel) Heat Pumps

Hybrid systems combine a heat pump with a furnace, automatically switching between the two to balance comfort, efficiency, and cold-weather performance.

Ducted Heat Pump Systems

These systems use your home's existing ductwork to distribute conditioned air throughout the house, making them a popular replacement for traditional furnace and air conditioner combinations.

Ductless Mini-Split Heat Pumps

Ductless systems provide efficient heating and cooling for individual rooms, home additions, and homes without existing ductwork. Learn more about our ductless mini-split services.

Have a Heat Pump problem but not sure if it needs an emergency appointment?

Schedule Routine Maintenance If You Notice

  • System still works, but runs longer or louder
  • Dirty air filter (not changed in 1–3 months)
  • Mild odors from vents (damp or stale)
  • Uneven room temperatures
  • Weak airflow
  • Higher energy bills
  • No recent maintenance checks

Pro Tip – Annual Maintenance is included in our membership plans.

Schedule a Repair Diagnositc If You Notice

    • No heat, no cooling, or blank thermostat
    • Burning or Chemical Smells
    • Leaking Fluid or Water
    • Blowing cold air in heating mode
    • Loud Banging, Screeching, or Grinding noises
    • Tripped Breakers or Visiable Sparks
    • The system can’t maintain the temperature

    Pro Tip – Members get discount on heat pump repairs and new installations

Become a Member
Join the Peace of Mind Club!

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What's Included in Heat Pump Service?

No matter if you’re scheduling annual maintenance or diagnosing a performance issue, our technicians inspect key components, identify potential concerns early, and recommend the right next steps.

A typical heat pump service visit includes:

  • Thermostat & System Controls: Verify thermostat operation and ensure the system responds correctly in both heating and cooling modes.
  • Airflow & Filters: Inspect filters, airflow, and indoor components that can affect comfort and energy efficiency.
  • Heating & Cooling Performance: Test system operation to confirm your heat pump is delivering reliable performance year-round.
  • Electrical & Mechanical Components: Inspect electrical connections, moving parts, and other critical components for signs of wear or damage. Electrical problems are one of the most common heat pump issues.
  • Outdoor Unit Inspection: Check the outdoor unit for debris, airflow restrictions, and proper defrost operation during colder weather.
  • Overall System Assessment: Identify unusual noises, odors, cycling issues, or other performance concerns and explain whether maintenance, repair, or replacement is the best next step.

Annual residential heat pump service helps improve efficiency, reduce the risk of unexpected breakdowns, and catch small issues before they affect your heating, cooling, or overall comfort.

Have Questions About Your Residential Heat Pump?

Whether you’re new to heat pumps or want to make sure yours is working as efficiently as possible, you’re not alone. Many homeowners in the Tacoma and Tumwater area have questions about how heat pumps work in both heating and cooling mode, what to expect in different seasons, and when to call for help. Below, we’ve answered the most common questions—so you can stay comfortable and informed, no matter the season.

Frequently Asked Questions About Heat Pumps

Yes. Heat pumps provide both heating and cooling from a single system. In winter, they transfer heat indoors. In summer, they reverse the process to remove heat from your home, providing efficient air conditioning.

A heat pump works by moving heat—not generating it. In heating mode, it pulls warmth from the outside air (even in cold weather) and transfers it indoors using refrigerant and a compressor system.

Yes. Modern heat pumps provide reliable heating even when temperatures fall below freezing. Many cold-climate models continue operating efficiently at 5°F or lower.

Heat pumps typically deliver air that’s cooler than a gas furnace, so the airflow may feel lukewarm even when the system is heating your home properly. If the air feels cold, your home isn’t reaching the thermostat setting, or the system runs continuously without warming your home, it’s time to schedule a professional inspection.

Heat pumps remain highly efficient in winter and are often two to three times more efficient than electric resistance heating. Their cold-weather performance depends on outdoor temperatures, system design, and the HSPF2 efficiency rating, but modern systems are built to provide reliable heating throughout the South Sound.

Yes. Heat pumps are designed to provide efficient cooling throughout the summer. If your system is not cooling evenly, runs constantly, or struggles to reach the thermostat setting, it may be time to schedule heat pump service.

Most heat pumps should be professionally serviced once a year. In our region, it’s best to schedule maintenance in the fall before cold weather arrives. Regular service helps maintain efficiency, prevent winter breakdowns, and extend the life of your system.

Some common warning signs include:

  • Reduced heating performance
  • Unusual noises
  • Weak airflow
  • Higher energy bills
  • Frequent cycling
  • Blowing cool air in heating mode

If your system can’t maintain a comfortable temperature, it’s a good idea to schedule a diagnostic.

The cost of residential heat pump service can vary depending on the system type, age, and what’s needed. Routine maintenance is typically more affordable than repairs, and addressing small issues early can help prevent costly breakdowns. At Pacific Heating & Cooling, we use flat-rate pricing, so you’ll know the cost upfront before any work begins.

Yes! We offer flexible financing options for qualifying customers to help make heat pump installation, repair, and replacement more affordable. We’ll walk you through the best options for your budget and comfort goals.

Experience the Pacific Heating & Cooling Difference

Fast, Reliable Service

2-hour arrival windows, 1-day installs, and fast, seamless service that respects your time and restores your comfort quickly.

No Surprises

No gimmicks, no guesswork. With clear communication and upfront pricing, you’ll always know what to expect.

Guaranteed Comfort

Our 100% Satisfaction Guarantee means what is promised is what’s delivered, every time. No shortcuts. No excuses.

Always On Call

We offer our Club members 24/7 emergency support, no after-hours fees, and front-of-the-line scheduling—so you’ll always have us on standby, day or night.

Contact Us Today!

(253) 248-6260
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7,000+ Five Star Google Reviews

Steve Frandle
8 hours ago
Honest, informative, polite.
Michael Ashbaugh
14 hours ago
Steve McCall was very professional.
Tammy Reygers
16 hours ago
He was on time, very professional, explains what has been done. All around good guy.😊
Linda Fryer
2 days ago
We are always incredibly pleased with Timothy. Timothy is very knowledgeable. He explained the maintance service step by step, took the time to inspect the system thoroughly. Effectively communicated recommendations. Timothy is professional, respectful of our home, and very kind. We will continue to request Timothy for future maintance and other services as needed.
dori annoni
2 days ago
Very nice very professional explained everything. Totally recommend!
Richard Dudley
2 days ago
Courteous and professional
Debbie
3 days ago
Great service!
Annette Jeffrey
3 days ago
Predatory practices- overcharging and they do not back up their word. My 88 year old Dad is lying in bed in hospice care and my 86 year old mom is trying to keep their 7-year old unit running in the heat of summer- a unit that THEY sold to them. They tell us that they don’t sell that unit - Colman- anymore- thanks so much. We were told there would be no service charge today for repairs they performed a month ago and they say now that they never said that. When I looked up their quote online AI said “do not use this company, they are using predatory prices.” That is our experience. We joined their stupid club and will now be exiting it. Not a club you want to join. Get a second opinion! Their quote for leak search and repair is near $10,000. Preying on the elderly. Update: We had another company come out and they found a leak right away in the part that Pacific had installed. Pacific sent two technicians out and neither found it. After I complained, Pacific reached out multiple times and refunded the cost of my parents’ repair and offered them a club membership for a year. Though the experience was not good, I appreciated their willingness to make it right. Added a star because of this.
Sara Mendoza
4 days ago
Always a good experience with this company. Very professional and speedy
Gabriel Lee
4 days ago
Courteous and efficient service