Pacific Heating and Cooling completely failed us when it mattered most.
They installed our HVAC system two years ago, but when a water heater leak flooded our home on February 17th and damaged the ductwork and crawl space, they were nowhere to be found. This was an active emergency involving gallons of water in the house, garage, crawl space, and HVAC system. When we contacted Pacific, the earliest they could even come look at it was three days later.
Because of the urgency, we had to bring in another company just to remove the HVAC unit so water remediation could begin. Even while the cleanup was happening, we continued trying to involve Pacific since it was their system. What followed was incredibly frustrating. They sent multiple people to our house but never provided a properly scoped quote, and unbelievably none of them even went into the crawl space where the actual damage was.
After more than a week of delays and confusion, we finally scheduled service for a critical Tuesday to inspect the final duct work and begin installation the next day so we could move back into our home. Instead, that morning Pacific sent a text saying that after “further review” of the job they were backing out entirely.
No explanation. No solution. Just walking away from the job while we were trying to recover from major water damage.
Southwest Plumbing stepped in and resolved the entire situation in a single day.
If you have a real emergency, do not rely on Pacific Heating and Cooling. When things actually matter, they waste time, fail to properly assess the job, and leave customers stranded.