HR Generalist

HR Generalist

About the Role

We are looking for a Human Resources Professional who recognizes the critical value of building relationships and creating a work environment that values and grows our employees. You are friendly, approachable, and enthusiastic. You approach problems with a positive, results-oriented focus. You identify and mitigate risk. You are familiar with wage and hour and employment law to ensure the company remains compliant with regulations. This key role supports the Chief Operating Officer.

What you’ll get to do:
The HR Generalist is responsible for planning, coordinating, and executing all human resource functions within the organization. This position independently performs the full scope of HR responsibilities, including compliance, onboarding, training, employee relations, benefits administration, and policy development, and partners closely with our internal recruiter. Additionally, this position will work with the COO on key workforce issues ensuring communications and resources are deployed across the organization to help drive results in a fast-paced environment.

Key Responsibilities:

• Serve as the primary point of contact for all HR-related matters
• Maintain compliance with federal, state, and local employment laws and regulations
• Manage the full employee lifecycle: recruiting, hiring, onboarding, and offboarding
• Maintain accurate and confidential personnel files and HR documentation
• Develop and implement HR policies and procedures
• Coordinate employee benefit programs, including enrollments, changes, and terminations.
• Provide guidance to managers and employees on performance, conduct, and conflict resolution
• Administer safety programs and support compliance with OSHA and company safety standards
• Coordinate employee recognition and engagement initiatives
• Respond to unemployment claims, workers’ comp cases, and other external agency requests
• Continuously improve HR processes for efficiency and clarity
• Assist managers with hiring and onboarding staff including job posting, pre-employment drug screening and background checks and onboarding tasks are completed consistently and timely.
• Respond to employee inquiries regarding company policies, benefits, and programs.
• Coach management regarding hiring decisions, employee issues, compensation, benefits, and health/safety issues.

Qualifications:

• 3+ years Human Resources experience, clearly demonstrating the full complement of HR Generalist responsibilities.
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• Strong working knowledge of employment laws and HR best practices
• Excellent organizational and multitasking skills
• Ability to handle sensitive and confidential information with discretion
• Proficiency in HRIS systems (Innova preferred)
• Ability to prioritize, organize and manage multiple projects/demands simultaneously.
• Strong critical thinking skills.
• High level of commitment to confidentiality and ethical decision making.
• Strong interpersonal, written, and verbal communication skills.
• Professional certification (PHR, SHRM-CP) is a plus but not required

Why Join Pacific Heating & Cooling

At Pacific Heating & Cooling, our mission is built on a Win³ culture—ensuring success for our customers, our employees, and our company. As a family-owned and operated business, we treat each team member as part of our extended family.

We offer:

• Top-tier compensation (based on experience)
• 100% employer-paid medical, dental, and vision premiums for employees
• 50% employer-paid premiums for family members
• Paid vacation, holidays, personal, and sick time
• 401(k) with employer matching and profit sharing
• Life insurance and long-term care insurance
• Company-paid training and development
• Company events, family-friendly gatherings, and twice-monthly company breakfast

Compensation & Benefits

• Hourly: $35 – $35 per hour, DOE
• Comprehensive benefits package including:
  • 401(k) with matching
  • Medical, dental, and vision insurance
  • Paid time off
  • Employee discount
  • Life insurance

Benefits are subject to eligibility requirements and company policies.

Schedule & Location

• Full-time: Monday–Friday
• Day shift
• In-person position
• Lakewood, WA (relocation required prior to start)

Pacific Heating & Cooling is Washington’s leader in home comfort. For over 40 years, Pacific Heating & Cooling has provided homeowners throughout South Puget Sound with professional and affordable heating and air conditioning services. We remain family-owned and operated by the same family who founded the company, continuing a legacy of commitment and excellence.

For over 40 years, Pacific Heating & Cooling has provided homeowners throughout South Puget Sound with professional and affordable heating and air conditioning services. We remain family-owned and operated by the same family who founded our company, continuing a legacy of commitment and excellence.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.