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Privacy Policy

Privacy Policy

This privacy notice discloses the privacy practices for Pacific Heating & Cooling and https://www.pacificheatingcooling.com/. It applies solely to information collected through our website, forms, web chat, phone calls, and booking tools.

Information We Collect

We collect personal information when you voluntarily provide it through forms, phone calls, chats, or scheduling tools. This may include:

  • Name, address, phone number, email

  • Service interests or preferences

  • Communication history

We also collect basic website usage data using third-party tools like Google Analytics, CallRail, and form tracking tools. This includes:

  • IP address, browser type, device type

  • Pages visited, referral source, and time spent

  • Phone call metadata (e.g., duration, timestamp)

Cookies & Tracking Technologies

Our site uses cookies and similar technologies to improve your browsing experience, analyze traffic, and support targeted advertising. These include:

  • Essential cookies for basic site functions

  • Analytics cookies (e.g., Google Analytics) to measure engagement

  • Marketing cookies (e.g., remarketing pixels or ad platforms)

You can adjust your browser settings to block or delete cookies. For more options, visit YourAdChoices.

By continuing to use our site, you consent to the use of these technologies.

How We Use Your Information

We use your information to:

  • Respond to service inquiries or requests

  • Schedule appointments and follow up on services

  • Provide updates about promotions, service reminders, or policy changes (via email or SMS, unless you opt out)

  • Analyze website performance and improve user experience

Sharing of Information

We do not sell or rent your personal data. We may share it only as needed to:

  • Process service requests (e.g., scheduling, routing)

  • Support site performance and marketing (e.g., via third-party vendors)

  • Comply with legal requirements (e.g., subpoenas or fraud prevention)

Any vendors we work with are required to protect your information in accordance with privacy best practices.

Your Rights and Choices

You may contact us at any time to:

  • See what data we have about you

  • Request changes or corrections

  • Ask us to delete your data

  • Express concerns about how we use your data

  • Opt out of marketing communications

Security

We take strong precautions to protect your data:

  • Secure website with HTTPS encryption

  • Access to data limited to employees who need it

  • Secure servers and regularly monitored systems

Updates to This Policy

We may update this policy occasionally to reflect changes in our practices or tools. Any updates will be posted here with a revised effective date.

Contact Us

If you have questions about this policy or how your information is used, please contact us:

📞 (253) 281-4947
📧 info@pacificheatingcooling.com